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COVID - 19

The NOVA Osteopathy - Coulsdon Clinic is putting the following measures in place to ensure that patients can be seen at the clinic in a safe environment.

Checklist for patients arriving at the clinic:

​Arrive two minutes before your appointment and wait in the waiting room until called by Nick.

Please bring a face mask for your appointment

  1. Entry to the clinic for osteopathic appointments only: The clinic will only allow patients in who have booked an appointment. Patients making enquiries will be asked to do so via email or telephone.

  2. Staggered appointments and spaced seating: Appointments will be staggered by 10-minute intervals to ensure there is no crossing over of patients between appointments. We ask that you arrive 2 minutes before your appointment and wait outside or in the waiting room, the osteopath will open the door for you to allow you in. In any circumstances where there are 2 patients in the clinic, seats will be spaced apart and disinfected after use. 

  3. Practitioner and patient PPE: Nick will be the sole practitioner in the clinic for the time being. There will be no reception or other admin staff within the building. Nick will be wearing a face mask during treatment and at times when closer than two metres, as well as a single-use apron. Nick will wear gloves when using acupuncture needles. We ask patients to wear a mask during treatment if they are comfortable to do so. All non water repellent couch covers and pillow cases will be removed. Paper couch cover will be used for each patient. 

  4. Reduced surface contact points: The door will be open for you on arrival and the amount of surfaces that the patient touches will be minimised as much as possible. Any surfaces that are contacted will be disinfected. We suggest that you try and go to the toilet before your visit but should you need to use the toilet, the appropriate hand washing and sanitising measures will be in place in the club house.  

  5. Sterilised surfaces: Any contact points in regular use will be disinfected after each use, including the treatment couch, chairs and payment devices.

  6. Video appointments available: Video appointments for those unable to make it to the clinic or at increased risk will be available.